Recently, James Sternberg, MD and I were discussing a patient
both of us had seen. Dr. Sternberg is a distinguished and senior West
Los Angeles dermatologist. I had deep reservations about performing
a major face and neck lift because the woman had significant medical
problems including liver and lung disease. She was also a heavy
smoker a big red flag. I had called the patient's internist in another
city where she recently lived and he confirmed her history and
endorsed my concern and caution concerning the proposed
procedure.
This woman was adamant about having a facelift.
After summarizing my consultation findings, I told her
I was uncomfortable and would refuse to operate
because of a fear of complications. Dr. Sternberg
chuckled and said, "You know, it takes many years of practice before
any of us really develops that sixth sense about when to operate and
when not to operate, doesn't it?"
That sage comment is the reason formy sharing this story with you.
In all medical practices such wisdom, though indefinable, comes very
slowly through experience. Indeed anywhere between 10 and 20 years
after one starts his practice, the feeling of finally "getting it" arrives.
We are not talking about technical ability here. Manual skills are
refined and maximized within a few years of completing one's
residency. We are talking about a rite of passage, whereby one
outgrows medical adolescence and can rely on a that gut feeling. A
doctor's medical "common sense" is continually honed through experience. Gradually, he instinctively knows when to say "yes,"
"no," or "let's wait."
The seasoned doctor is very comfortable with himself, his skills
and his intuition. This security is manifested in confidence in one's
abilities and allows a doctor to request a consultation or second
opinion before the patient asks. It prompts the surgeon to voluntarily
suggest another surgeon who may be more specialized, where it is
indicated. A mature practitioner knows what he doesn't know. The
real pro has the strength of character and conviction to do the right
thing for each patient.
The point is, chronological age is significant. Medical education
takes decades college, medical school, internship, residency,
fellowship, and finally, practice all that time to ripen. There is no
shortcut to medical maturity.
You do not have to seek the oldest doctor you can find, but
consider your own life experience. Are you more skilled at your
occupation than you were when you started? After ten or twenty
years doing your job, are you better and wiser? There is something to
be said for "time on the job" for all of us!
Advertising is a powerful and pervasive feature of modern
American life. Every day, each of us is inundated with radio,
television, email, and newspaper and magazine ads. Thousands.
Want it or not, they are thrust before us spaced between what we
hear, see, and read.
The practice of cosmetic surgery like all businesses has a
message to tell about its services. You can investigate further or not.
Your choice.
Here is my tip regarding the value of, and your response to,
cosmetic surgery ads: ask yourself if the ad teaches you anything. I
observe two classes of ads: those that educate and those that titillate.
The ads that catch your eye with a busty, voluptuous, no-body-fat,
bikini-clad woman probably will not teach you much. The advertiser
is attempting to gain your attention with an emotion-only pitch. Some
ads catch your eye with lengthy menus of service upon service upon
service. But they may gloss over the fact that the surgeon is trying to
be all things to all people rather than offer the ideal subspecialty skills
patients seek. No education or value here, either.
What I find particularly fascinating about the sexy ad from the
"We Do Everything and Anything Cosmetic Surgery Clinic" is that
often a doctor's name is not even mentioned. And that may be because
these clinics are often owned by businessmen who hire doctors as
contractors. That is not generally the best way for physicians to
practice medicine. They are not invested, figuratively and literally, in
the practice and the standards therefore can be a
bit irregular.
And humorously, since California, at
least, requires truth in advertising and insists that
the featured voluptuous female be identified as
either a patient or not a patient, most of these high
profile clinics are apparently unable to produce
even one excellent result worthy of being included
in the ad. The caption below the young lady's
photograph invariably states "model." Why
would anyone ever go to a clinic that cannot even show off a single
credible result?
The alternative is an ad that teaches and enlightens you, as does a
good book. The high quality ad tells a story: perhaps a patient shares
his or her experience with cosmetic surgery, or serial ads may explain
common cosmetic surgery procedures. Such ads make you smarter.
They are more sophisticated and will appeal to the thoughtful person
who is conducting a rational and not purely emotional search for
cosmetic surgery services. And, yes, these ads can inform and
educate, even without the glitzy artwork or photos!
Contending that quality professionals do not advertise is
incorrect. For example, one of the attorneys I've used for years a
superspecialist, I might add came to my attention through an
informative ad in our county medical association newsletter. His
advertisement was an education in print. I immediately learned that
his specialty practice matched my need. He has done excellent work,
at very reasonable fees for me, for twenty years. If I hadn't seen his ad,
I might never have benefited from his expertise!
To those who fret that professionals who advertise need the ad
power to keep them busy, I ask: What is wrong with being busy?
When I want surgery, I will be happy to hear that my surgeon has a
full schedule; you cannot maintain your surgical skills as "an
occasional operator." I like to patronize busy professionals; they are
focused and they are at the top of their game. The more they perform
their work, the better their work is.
Finally, there are the hoity toities who snobbishly sneer at
advertising by professionals. They contend that top-quality
practitioners and businesses are so well known that their reputations
obviate the need to advertise. For them following question: If you
drive a Mercedes or buy that special gift at Cartier or Tiffany, might
your patronage have been motivated by an advertisement?
Yes, Cartier, Tiffany, Mercedes, and even Rolls Royce, advertise.
Established companies selling quality products know the value of
their products, and recognize the value of advertising them to an
ever-widening audience. You just might want to amend any negative
feelings by realizing that professionals who provide top quality
services, including cosmetic surgeons, want to teach and enlighten
you. And they want to tell you why they are special and valuable. Just
like Lexus, Nordstrom and IBM. |