Preparation when the driving licence test day approach (01/16/2010)
... Remember the old adage: ‘If I hear, I forget. If I do, I remember.’ Some clients are disinclined to put much effort into the tell-and-show questions. Boys especially seem to think they are genetically pre-programmed to know all about things mechanical and then go on to demonstrate that nothing could be further from the truth. Inform your clients that the tell-andshow Q&A (questions and asnwers) is where they set out their stall on test day....

Documents you need on the driving licence test day (01/16/2010)
... The time to meet your client Arrange to meet your client at a time that allows an hour to drive around the test centre town. Take into account the traffic conditions for that time of day, the weather conditions, road works and anything else that may affect your journey. Your client will be tense enough without having to worry even more about being late. Welcome your client with a smile and make sure they are wearing something comfortable and suitable. Checking the documentation Check their documentation....

Before leaving the driving school car (01/16/2010)
... This may appear to be an insignificant point, but you do not want your clients to fumble and embarrass themselves at the very start of the test. As you walk to the waiting room, inform your client that you will be waiting for them on their return. Arriving at the test centre There is a great deal to be said for taking the client to the test centre well before their test to have a look round and to find out where the facilities are. However, time and distance might not allow this. On entering the test centre, point out where the toilet facilities are located and show them where the waiting room is....

Consoling or congratulating your driving school client (01/16/2010)
... Quite often candidates are so upset that, during the debriefing, they never really listen to what the driving licence examiner is saying. Even if they have made the same errors that have had you tearing your hair out in the past, and even if there ever is a good time to say ‘I told you so’, this definitely isn’t it. At the appropriate time, give them reassurance and tell them they should book another test soon. Ask them to inform you as soon as they have a date so that you can enter it into your diary. Explain that you estimate that they will need x amount of extra driving lessons to iron out the problems found on this test....

Buying driving school car roof signs and magnetic signs (01/16/2010)
... It may well come as part of the order, but do check. Do not stick the film to the magnetic plates underneath the sign. If you do, the magnets will attract any stray metal particles, which will then stick to the film. Everyday dirt and dust will also become embedded in the film, and periodically removing and replacing the sign may cause scratches to the roof of your driving school car. Note: if the film comes with its own instructions, you should read them to make sure they do not disagree in any way with the following tips....